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Louisa James

Passionate about learning, sharing, growing, and having some fun along the way.

Elearning

Emotional  Intelligence

As part of the creation of Live it, Learn it, our leadership learning Hub, I crafted the Emotional Intelligence Gym as a companion to the ILT of the same topic. This module gives participants a chance to practice their skills and build muscles, too!

Accountability

After sifting through the feedback and data gathered, we realized that colleagues felt there was a lack of personal and team accountability (doing what you say and saying what you mean). As I created this Learning Hub, I focused on taking each learner through a fun Zoo e-learning journey of understanding Personal Accountability including Above/Below the line thinking and the four original stages of RISE which provide learners simple, useable techniques to carry to their team and colleagues. (Inspired by Walk the Talk)

Teaser Videos

Emotional  Intelligence 

Be SaaS 

Each learning hub needed a punchy and eye-catching introduction to entice learners into exploring more. These videos are fast-moving with targeted messaging and splashy graphics to introduce the concepts and get the learner hyped on the topic.

ILT and Elearning Modules

EL ITL

Whether in person or online, Instructor-led training can be a great way to make valuable connections with other colleagues while engaging with the content. Leaders and colleagues got a chance to share their Emotional Intelligence in this fast-paced ILT. Are you a tiger, cow, or alien?

Transparency Elearning 

Transparency is critically important in any organization. This learning experience combines animated elements of story with practical exercises to learn more about Challenging with Care. (Inspired by Radical Candor.)

The Land of ID

When a lonely ID falls asleep at his desk, he is whisked away to the magical land of ID where he travels through this realm filled with information about being and instruction designer. Along the way, he meets some friends who show him the true meaning of being an ID.

Divorce Course

Created in RISE, this course fulfills the legal requirement of Parent Education that each couple that divorces in Florida must take. It's a difficult time for everyone, but I approached this module as providing a useful tool with great resources.

This module was created as a part of the interview process with Amazon. I was provided only the topic, "Dealing with Difficult Customers" and 3 days to complete. I researched the topic and created a branched scenario to help customer service agents better respond to challenging customers. It's not a totally finished product, but I wanted to share what I could get done in just a few days starting with no materials.

Hub Intro Videos

The Recruitment Team wanted to be the welcoming team for their Learning Hub. I think they nailed it with this video!

This quick intro video was the main image learners were met with when they came to university page. It sure makes learning seem exciting!

Job Aids Infographics

Who doesn't love an easy to read Job Aid to help apply those Leadership Skills in the moment? We can all use a great cheat sheet to remind us about the content we learned in our elearning and ILTs. And best of all, no need to write notes on your forearm any more.

Who, me?

I design programs that challenge learners to think differently, are learner-centric, performance-focused, and results-driven. Whether it's working with a SME or gathering the content myself, I develop innovative, pedagogically-strong learning solutions in response to the business need.

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I have maneuvered through highly technical topics such as OData (no, not a new Motown singing trio) and Leadership Development (leaders need love, too). My strengths are my ability to take the most challenging content and digest and spit out an easily-digestible tidbit of learning morsels. Is anyone else suddenly hungry?

 

If you need someone who can take a project from the beginning seeds of an idea or identification of a problem based on data and feedback, all the way to final deliverable and even LMS upload, then I'm ready and eager to take on the challenge.

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Let's go on this journey together and enjoy the scenery along the way. I'll buy your ticket. You bring the iced coffee. Two Stevia, One Splenda, Steamed Cream.

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Leadership course and learning hubs I've developed from end-to-end:

  • The Accountability Zoo

  • Transparency - the Acme Light Company

  • Live it, Learn it (Kolb Experiential Learning)

  • Difficult Conversations

  • When a Technical Person becomes a Manager

  • Coaching, Mentoring, Counseling, and Documentation

  • The Difference between Management and Leadership

  • Leadership Styles

  • Leading a Diverse Workforce

  • Understanding Personality Types (Myers-Briggs)

  • Building Competency Models

  • Creating Training Programs and Plans

  • And more...

Work Experience 

3/2022-Current

SAP

    • Consult and lead meeting with SAP Subject Matter Experts on technical topics to determine training needs
    • Create detailed Analysis report based on learning and terminal objectives derived from product team needs
    • Craft detailed storyboards using effectively edited text, engaging interactions, and learner centered simulations 
    • Build interactive and engaging elearning modules for software training to upskill learners to mastery 
    • Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
    • Supervise and advise assigned instructional design Junior IDs and train in ID skills
    • Review and document course development and other services provided by instructional design staff
    • Work closely with the Director and Manager to provide work progress reports, maintain instructional design records, and communicate with stakeholders to promote collaboration and accountability
    • Contributing member of company wide initiative, “Digital First” where the goal is to transform current digital assets into materials designed for the modern learner
    • Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses.

1/2017-Nov.2021

Sage Software

    • Created online, blended, and face-to-face learnings for company-wide consumption
    • Contributed creative insight and development to newly designed global colleague and Leader Training program, “Live it, Learn it” impacting training in Sage Learning paths both asynchronous and instruction-led from small to large audiences
    • Ideated, designed, and developed leadership modules and paths with topics including Transparency, Accountability, Collaboration, and Emotional Intelligence taken by 2000+ colleagues worldwide in various languages
    • Managed highly complex learning design projects using Trello, Smartsheets, etc. and liaise with stakeholders while supporting cross-functional relationships
    • Created Sage X3 (complex ERP software) Technical Topics including Introduction to Sage X3, PreSales, Fast Start and product release cycle modules and documentation
    • Member of Sage’s Learning Team winner of 2018 CEDMA award. Nominated for Sage Diversity and Inclusion award
    • Member of a global team with members from USA, Europe and South Africa providing team building activities to bridge cultural and language differences
    • Provided in-depth training for French counterparts to become fully proficient in curriculum and elearning design
    • Supervise assigned instructional design staff
    • Facilitate online faculty learning courses/module in Train the Trainer sessions

10/2015-1/2017

Metova

    • Using storyboards, create elearning modules that adhered to strict government standards
    • Apply 508 accessibility standards to modules
    • Work with Jira and Confluence for project management
    • Client was US Army leaders and teams
    • Work with team located across the USA

07/2013-11/2015

SCC Soft Computer

    • Consult with stakeholders, created elearning on technical topics relating to SCC’s Laboratory Information Systems
    • Member of SCC’s Education Department, Hall of Fame Member of Training Magazine’s Top 10
    • Provided training and mentorship to fellow Instructional Designer to develop elearning design skills

  • Work with SMEs and stakeholders to carry project from analysis to completion including “Lead Learn” leadership program. 

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